Pronology Service Inc.

The material management for customer service by Pronology

Author：Danny Lu / Translator：Eric Chuang

In this highly intensive competition of the electronic technology industry, the EMS manufacturer with whole process OEM that provides best service for customer through the management system, Material Controlling has been playing an important role.

For the whole scene of material control, our company has certificated by ISO-9001. We have established SOP of『Inventory management』and 『Material controlling』, combine these with supporting and application of ERP system that helps the operation of management getting more rigorous and efficient.

Inbound of material:

We received item depend on part ordering sheet when vender delivering it then key in acceptance sheet. Items are storage in time after examined by QC. We also provide the examine service for customer when they issue request that ensures the standard of quality for all materials.

Storage of material:

All electronic materials have applied ESD protection and storage in constant temperature/humidity environment which are also monitored by web monitoring system. The moisture sensitive element has packaged in vacuum packaging and stored in moisture proof cabinet. Packaging and assembling materials are clearly marked with customer regional management and implement cycle count monthly which significant increasing accuracy of material account.

Outbound of material:

The way of material management is applied with first-in first-out method. Operating outbound of working order and picking material through ERP system.

For all operation management processes listed above that we are providing several material management modes to customer:

1. Partial turnkey materials: partial turnkey through Pronology and managed by ERP.

2. Full turnkey materials: full turnkey through Pronology and managed by ERP.

3. Customer consigns all materials: managed by inventory division with none ERP supporting.

4. Customer consigns all materials: managed by Pronology through ERP system.

We are providing variety of reports to customer:

Daily：Material shortage list – This list contains material shortage information of
           customer ordering.
          Customer material receiving/acceptance daily report – information of
           customer furnish/transfer material and QC supporting information.
Weekly：Defective of customer’s consign material list – handled by customer.
Monthly：Customer specific material list – idle material handling.
              Inventory of customer’s consign material reporting – including idle material return handling

It can own the best trust from customer through sound management system. The goal that we are constantly endeavored is helping customer become more prosperous and joint to create glorious future. It also makes every staff enjoying its job.